Cintia Henriksson
I'm a Senior Product Manager with deep experience across fintech, telecom, payments, and complex legacy platforms. My strength is connecting the depth of technology with the reality of customer experience: understanding how the backend works, how data flows through a system, and how those foundations shape the product people actually use.
Working across the full product system
Throughout my career I've worked closely with engineers, software architects, designers, analysts, and business stakeholders to turn complex problems into clear product decisions. I've worked extensively with legacy codebases, calling infrastructure, migrations, and data initiatives for product analytics, moving fluidly between technical architecture, customer needs, product strategy, and delivery without losing sight of the outcome we're trying to create.
US-Based Global Operator MVP
Conceived and executed the product starting with in-person user research in Miami, conducting in-depth interviews in both English and Spanish to uncover real communication and payment friction. Later led engineering in Stockholm to launch a fully integrated production MVP within Rebtel's app and operational ecosystem in under three months.
A technical product leader with an artistic background
Before moving into product management, I trained in artistic photography, lighting design, and image processing. Photography taught me to observe closely, make intentional choices, and communicate through composition, light, and detail.
Today, that background shapes how I approach product work: I look for clarity in complex systems, understand how small details affect customer perception, and work closely with design and engineering to create experiences that feel trustworthy and coherent.
Full Professional History
Senior Product Manager — Core & Brand
Rebtel • Oct 2024 – Mar 2026
Directed end-to-end multi-platform product strategy (iOS, Android, Web), ensuring global brand consistency. Spearheaded frontend modernization and redesigned the Mobile Top-Ups purchase funnel through Design Thinking, driving a 21% relative increase in New Paying Users (NPUs). Mentored Product Owners and designed prioritization frameworks for ProductOps, internal tools, and risk management.
Product Manager — Core & Payments
Rebtel • Mar 2023 – Oct 2024
Architected an independent multi-PSP payment infrastructure allowing customers to tokenize and reuse payment cards across diverse providers. Directed the technical integration of Apple Pay and Google Pay. Managed fraud and risk roadmaps, establishing automated controls to safeguard transactions while protecting conversion rates.
Lead Product Manager
Rebtel • Jan 2021 – Mar 2023
Formulated and executed product vision and roadmaps alongside executive leadership. Scaled international mobile top-up products to users originating globally into 50+ receiving countries. Launched US-India cross-border money transfers overseeing compliance, FX, and banking integrations. Frontend PO for web (5 languages) and mobile apps (11+ languages), acting as Jira Administrator and Agile Lead.
Product Manager — Website & Service Experience
MAJORITY • Sep 2019 – Dec 2020
Led mobile-first website relaunch with interactive UX micro-animations, multi-language CMS architecture, and recruitment tools. Designed and launched an internal web portal from scratch to streamline Customer Support, Operations, and Risk workflows. Configured omnichannel support suite integrating phone, live chat, and email.
Junior Product Manager — Calling Independence Lead
Rebtel • Jan 2019 – Aug 2019
Led the cloud SIP routing engine migration, coordinating voice specialists and developers to move 105M+ monthly VoIP minutes onto the internal network, generating approximately $85,000 in monthly recurring cost savings.
Operational Foundations & Support Leadership (Rebtel, 2014 – 2018)
- Customer Support Manager (2017 – 2018): Led a local team of 4 and an offshore hub of 25+ agents in the Philippines. Implemented analytical reporting via T-SQL and MAQL in Zendesk, raising Customer Satisfaction (CSAT) from 70% to 80%.
- Operations Technical Agent (2016 – 2017): Handled system monitoring, tier-2 and tier-3 escalations, database configurations, and fraud pattern investigations.
- Support Trainer & Agent (2014 – 2017): On-site training for distributed support centers in Bolivia and the Philippines, managing 100+ complex tier-1 technical cases daily.
My product approach
I combine structured discovery, systems thinking, technical fluency, and a strong focus on user experience. I care about understanding the underlying problem before committing to a solution, making trade-offs explicit, and creating alignment across teams.
In practice that means starting with the customer and the underlying problem, understanding a system before changing it, making complexity visible, using data and research together, and partnering deeply with engineering and design—designing for reliability, trust, and long-term maintainability. I'm at my best where systems are complex, the customer problem matters, and the team needs someone who can connect the technical details to a better product outcome.
Bringing the same rigour to AI
Structured discovery & evaluation
Structured customer discovery and formal evaluation frameworks keep AI features grounded in real customer problems, not trends.
Release gates & safety
Hard release gates with zero tolerance for false promises or privacy leaks—an AI capability has to be safe before it ships.
Measurable & production-ready
Sensitivity analysis and production-ready roadmaps so AI stays useful, measurable, and reliable in real customer workflows.
Visual Judgment, Education & Languages
Visual Arts & Photography
Advanced Technical Degree in Lighting, Image Capture, and Image Processing (IES Imaxe e Son) and Advanced Technical Degree in Plastic Arts and Photography Design (EASD Pablo Picasso, Graduated with Distinction, 9.25/10). Brings rigorous visual direction and interface composition standards.
Languages
- • Spanish & Galician: Native
- • English: Fluent professional
- • Portuguese: Fluent professional
- • Swedish: Conversational
Meditation & Contemplative Practice
Buddhist Studies Institute · January 2026 – September 2026Certified meditation teacher under the Buddhist Studies Institute, founded by Pema Khandro Rinpoche. A contemplative practice that shapes how I lead: presence, deep listening, and clarity under pressure.
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